Our client, Da Miano and Graham, is an export management company that serves as the international sales department for manufacturers of fire protection and emergency services products.

As the organization evaluated opportunities to modernize its operations, leadership identified several challenges related to information management, sales visibility, and aging business systems. Customer interactions were primarily managed through email and phone calls, while project files were stored on a shared local server. This made it difficult to maintain a centralized view of customer relationships, sales activities, and business performance.

To address these challenges, CloudWave worked with the client to evaluate technology solutions that could support improved collaboration, greater visibility into sales operations, and future business growth.

Hiring teams can face an overwhelming amount of manual work like writing job descriptions from scratch, reviewing resumes line-by-line, and trying to keep track of applicants across inconsistent workflows. These tasks slow down recruiting cycles and create delays that frustrate both hiring managers and candidates.

CloudWave’s Salesforce-based Recruitment App was built to streamline this entire process. Designed for both government agencies and private-sector organizations, the app brings AI into every key stage of recruitment from creating a job opening to reviewing applicants and generating reporting insights.

Operational staff and healthcare teams depend on fast, accurate access to information buried inside clinical reports, imaging summaries, lab documents, and medical equipment records. Yet most of this data arrives as unstructured PDFs, images, or multi-page reports that clinicians, analysts, or compliance teams must analyze manually. This slows decision-making, increases administrative burden, and creates risks when critical findings are missed.

CloudWave’s Document Workflow Agent, built on Salesforce Agentforce, automates this entire process. The agent reads any uploaded healthcare document – PDFs, images, text files – and instantly extracts key insights, highlights abnormalities, and converts the content into structured formats with full traceability. These capabilities also extend beyond healthcare, supporting any organization that needs to standardize and operationalize information from unstructured documents.

Hospitals and healthcare organizations face constant pressure to maintain regulatory compliance across medical equipment – from FDA certifications and Joint Commission standards to safety inspections and renewal deadlines. But documentation is often scattered, manually reviewed, and difficult to keep up with.

Compliance officers and facility managers spend hours reviewing equipment files, tracking expiration dates in spreadsheets, and verifying requirements across multiple systems. This creates operational strain, increases the risk of missed certifications, and exposes organizations to potential penalties when documentation isn’t up to date.

CloudWave’s Healthcare Compliance Assistant, built on Salesforce Agentforce, removes this manual burden. The agent reviews equipment documentation, identifies regulatory status, flags upcoming expirations, and generates audit-ready compliance reports – all directly within Salesforce.

For government contracting teams, reviewing solicitations is one of the most time-consuming and error-prone parts of the job. Teams spend hours digging through PDFs, copying information into Salesforce, searching across scattered systems, and trying to keep deadlines and requirements consistent. These manual processes often lead to missed details, inconsistent Opportunity records, and lost time that could be spent on strategy.

CloudWave built SolicitationAI, a Salesforce Agentforce solution that eliminates this workload. Instead of manually reading through every document, users simply ask the agent. It searches the organization’s document library, extracts the key details, and can automatically create or update Salesforce Opportunities – reducing hours of effort to just minutes.