Data-driven Insights and AI-powered Outreach to Improve Student Retention
The EduSuccess Agent helps institutions identify at-risk students earlier and provide targeted support before issues escalate. Built on the Creatio platform, the solution unifies academic, financial, and engagement data into one view, calculates real-time risk levels, and empowers advisors to take action with personalized outreach.
Universities today are measured not only by academic outcomes but by how effectively they support the student. Our EduSuccess Agent strengthens both student well-being and institutional performance by helping advisors intervene earlier, resolve academic or financial challenges sooner, and maintain continuous engagement. By improving retention and graduation rates – key components of national ranking models – the platform directly contributes to stronger institutional reputation and long-term financial stability.
What EduSuccess Delivers
Unified Student Profiles
All key academic and financial indicators like GPA, attendance, academic standing, tuition balance, aid status, and outreach history are consolidated into a single profile so advisors can understand each student’s situation at a glance.
Real-Time, Dynamic Risk Scoring
A configurable scoring model classifies students as low, moderate, or high risk based on updated data from SIS and LMS systems. Dashboards highlight trends, risk distribution, and advisor workload to help teams prioritize where support is needed most.
Automated Data Synchronization
The platform securely syncs academic and financial information on a scheduled basis, updating each profile and recalculating risk as new grades, attendance, or financial changes occur.
AI-Powered Personalized Outreach
AI assists advisors by generating tailored messages – via email, SMS, or WhatsApp – based on a student’s academic or financial risk factors, using agentic AI to recommend next-best actions and outreach strategies. Advisors can review and edit each message, ensuring communication stays accurate, supportive, and aligned with institutional tone.
How EduSuccess Works
- Monitor Students from a Central Dashboard: Advisors see a sortable, filterable list of students with color-coded risk indicators and real-time notifications when students require attention.
- Review Comprehensive Student Profiles: Each profile combines academic and financial data with risk scores and outreach history, giving advisors the insight they need to provide timely support.
- Take Action with Targeted Outreach: When a student is flagged, advisors can send personalized messages using AI-generated content and resource recommendations, helping drive engagement and retention.
- Track Progress and Outcomes: Dashboards and charts visualize risk levels, student trends, overdue outreach, and advisor activity, helping teams stay proactive and aligned.
Key Features
- Unified student profiles with academic and financial data
- Weighted, configurable risk scoring
- Automated SIS/LMS data synchronization
- AI-generated personalized messages
- Notifications for at-risk students and missed milestones
- Advisor dashboards and reporting
Why EduSuccess by CloudWave
CloudWave’s EduSuccess Agent enhances institutional retention strategies with real-time insights, AI-driven communication, and a unified view of every student – helping advisors intervene earlier, communicate more effectively, and support students with confidence.