• Qualtrics is an experience management company offers a subscription software platform “that the world’s most iconic companies use to close experience gaps and deliver breakthrough results”. The XM Platform makes it simple for any organization to collect, understand, and take action on experience data (X-data) – the beliefs, emotions, and sentiments of customers and employees.

Client Needs

  • Near realtime survey response synchronization to Salesforce objects
  • Push unlimited survey response to Salesforce
  • Ability to map survey response to standard or custom objects
  • Potential to integrate with other system
  • Ability to custom schedule the synchronization job

CloudWave Solutions

  • Survey responses to Salesforce Org – Survey responses of Surveys from a Qualtrics account can be associated with one or many salesforce organization.
  • Schedule synchronization job – Set up a schedule to send survey response from Qualtrics to Salesforce.
  • Survey response Mapping – Map information from your Qualtrics survey response into salesforce standard or custom object.
  • Status of synchronization – Response collected after updating salesforce objects and status updated via email and stored in a file for future reference.